FAQs
1. Orders and Shipping
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days. Shipping times vary depending on the destination, with USA orders usually arriving within 5–7 business days and international orders within 10–30 business days.
Can I track my order? How do I do that?
Yes, you can! Once your order has shipped, you will receive a tracking link via email. Simply click the link to see the status of your shipment.
What do I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated timeframe, please contact us at support@vdspace.co. Be sure to include your order number so we can assist you quickly.
Do you offer international shipping?
Yes, we ship worldwide! However, international shipping times may vary depending on the destination and customs processing.
2. Returns and Exchanges
What is your return/exchange policy?
We offer a 30-day return/exchange policy. If you’re not satisfied with your product, contact us at support@vdspace.co within 30 days, and we’ll assist you with a replacement or refund.
What should I do if I receive a defective or incorrect item?
We’re sorry for the inconvenience! Please email us at support@vdspace.co with your order number and a photo of the item. We’ll send you a replacement or process a refund right away.
Who covers the return shipping cost?
We cover the cost of return shipping for defective or incorrect items. For other returns, the customer is responsible for return shipping.
3. Customization and Products
Can I customize a design or request a specific print?
Currently, we do not offer custom design services, but stay tuned! We may offer customization options in the future.
What type of materials are used for your products?
Our products are made with high-quality materials, such as 100% cotton or cotton blends, ensuring comfort, durability, and vibrant prints. Specific details can be found on each product page.
Are your products true to size? Do you have a size guide?
Yes, our products are true to size. We recommend checking the size guide available on the product page for the most accurate fit.
4. Payment and Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Shop Pay, and more.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter or follow us on social media to stay updated on our latest promotions and exclusive discounts.
5. Other Common Queries
Can I cancel or change my order after it’s been placed?
Orders can be changed or canceled as long as they have not entered the processing stage. Once processing begins, modifications may no longer be possible.
Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk or wholesale orders. Contact us at support@vdspace.co for more details.
How do I care for my printed apparel to ensure it lasts?
To keep your prints vibrant, wash your apparel inside out on a gentle cycle with cold water. Avoid using bleach, and tumble dry on low or air dry.